Shipping Policy

Last Updated: August 2026

Thank you for shopping with Uniaura Store. We aim to provide a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing, delivery times, tracking, and other shipping-related matters.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day. During busy periods, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times may vary depending on your location, the product ordered, and the shipping carrier.

Australia: Approximately 5–12 business days
International Orders: Approximately 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delays caused by shipping carriers, customs, weather, public holidays, or other circumstances outside our control may occasionally occur.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Uniaura Store may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.

Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking details.

Multiple Packages

If your order contains multiple products, they may be shipped separately depending on product availability and fulfilment location.

This means you may receive more than one package for the same order. You will not be charged additional shipping fees because an order is delivered in separate packages unless otherwise stated at checkout.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Uniaura Store is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If tracking has not updated for an extended period or you believe your parcel may be lost, please contact us and we will assist you in investigating the shipment with the carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import charges.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and provide your order number along with clear photos of the product and packaging.

We will review the issue and assist you according to our refund and return policies.

Contact Us

If you have any questions regarding shipping or your order, please contact Uniaura Store through the contact details provided on our website.

Uniaura Store
email-info@uniaurastore.com